You have questions?
We have answers.
- ARE YOU OPEN FOR TASTINGS?
We are open 7 days/week 10:00 am to 5:00 pm for a socially distanced Signature Tasting Experience.
BOOK YOUR TASTING EXPERIENCE HERE
- WHAT ARE YOUR TASTING ROOM HOURS?
We are open 10:00 am - 5:00 pm 7 days/week. The first available time slot is 10:00 am and the last available time to book your tasting is 4:30 pm. No exceptions will be made for later requests.
- WHAT ARE THE HOURS FOR CHAOS BISTRO?
CHAOS Bistro will be open Wednesday-Sunday for patio dining and TO GO. Patio dining 5:00 - 9:30 pm. TO GO 4:30 - 7:30 pm.
- IS THERE A FEE FOR THE TASTING EXPERIENCE?
Yes. The signature tasting Fee is $10/person (plus GST) and is non-refundable. The Memor Vivo is $25/person (plus GST) and is non-refundable.
- CAN WE CHOOSE THE WINES WE TASTE?
As the wines are predetermined, you cannot change the wines within your selected flight for either tasting.
- WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept all major forms of credit card and debit cards. Cash can be taken upon request.
- WHAT ARE THE METHODS OF SANITIZATION YOU ARE TAKING?
Great question! Upon entering the building and around the winery you will find sanitizer stations. Please help yourself at any time. Our Sanitization Technicians will ensure your table and chairs are cleaned before and after each guest experience.
- WILL YOU BE OFFERING TASTINGS AT YOUR BAR?
No. Our bar area is only for purchases following your tasting or, for wine order pick ups.
- DO I NEED TO MAKE A RESERVATION TO PICK UP WINE PURCHASED ONLINE OR IN-STORE?
No, you do not need an appointment for online purchases or if you are just wanting to grab some wine from our retail store. You can tell our concierge that you are here to make a pick-up/purchase and they will direct you to the right spot.
- HOW MANY PEOPLE WILL BE ALLOWED/BOOKING?
Due to social distancing and in accordance with Work Safe BC, the maximum group size booking is six guests. There is at least 2 metres between each table to allow for a safe social distancing tasting.
- CAN WE BRING GUESTS UNDER THE LEGAL DRINKING AGE IN FOR THE TASTING EXPERIENCE?
As we have limited occupancy for our tasting experiences, we ask that children under the age of 12 not enter into the winery for this adult tasting experience.
- ARE DOGS ALLOWED AT YOUR WINERY?
Dogs are not permitted inside the winery unless it is a licensed guide dog. CHAOS Bistro does have some outdoor areas where dogs could be permitted based on availability and weather. However, we do not encourage guests to bring dogs as all animals can be unpredictable, and our setting can be very busy and overwhelming for animals.
- DO WE NEED A RESERVATION IN ORDER TO TASTE YOUR AMAZING WINES?
We strongly encourage using our online booking system to guarantee your tasting experience. Walk-Ins will be considered depending on our capacity at that time. As we respect all social distancing policies, please note that you may have to wait a few minutes upon arrival to ensure your table is super clean and sanitized to perfection.
- WHAT IS YOUR POLICY ON WEARING A MASK AT THE WINERY?
Masks are mandatory to enter the winery. Once you are seated for your tasting or dinner at CHAOS Bistro,you may remove your mask. If you are moving from your table to use the restroom, you must put your mask on to do so.
Please Note: If you notice something and would like to bring it to our attention, please ask to speak with our Tasting Room Manager so we can make it right. If it's after you have left the property, please feel free to reach out. Your feedback is important to us and we want you to feel safe and comfortable and come see us next time you are in the area.
T (250) 766-5522
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