Here Are Some Things You Might Be Wondering About the New Normal
- ARE YOU OPEN FOR ACTUAL TASTINGS?
The answer is yes. Our winery will be open beginning Friday, May 22, 2020 for a seated and socially distanced Signature Tasting Experience. This will be the only tasting experience offered at this time. With a lower venue capacity, we highly recommend making reservation to avoid disappointment.
BOOK YOUR TASTING EXPERIENCE HERE
- WHAT ARE YOUR TASTING ROOM HOURS?
We are open 10:00 am - 5:00 pm 7 days/week. The first available time slot is 10:00 am and the last available time to book your tasting is 4:30 pm. No exceptions will be made for later requests.
- WHAT ARE THE HOURS FOR CHAOS BISTRO?
CHAOS Bistro is OPEN 5:00 pm - 9:00 pm Wednesday to Sunday. The Bistro is closed Mondays and Tuesdays. Reservations are highly recommended and group sizes/booking cannot exceed six guests.
BOOK YOUR TABLE AT CHAOS BISTRO
- IS THERE A FEE FOR THE TASTING EXPERIENCE?
Yes. The Fee for the tasting is $10/person (includes tax). The tasting fee will be waived with a wine bottle purchase/person.
- WHAT DOES THE TASTING EXPERIENCE INCLUDE?
Your tasting will include a tasting of one of our sparkling wines plus 4 @ 1 oz pours of the wines included in your mixed tasting experience. You will be guided through your wine tasting by one of our awesome Tasting Room Associates that will include the story of Ex Nihilo and the cool vibes you have come to love from our place.
- WHAT TIME DO CAN WE MAKE RESERVATIONS FOR TASTINGS AND CHAOS BISTRO UNTIL?
Tasting experiences can be booked until 9:00 am the same day. IE: If you want to make a reservation for Monday, June 15 at 2:00pm, you must make the reservation before 9:00 am on Monday, June 15.
CHAOS Bistro reservations can be made same day until 4:30 pm. IE: If you want to make a dinner reservation for Monday, June 15 at 6:00 pm, you must make the online reservation befor 4:30 pm Monday, June 15. After that time, it will be best to call the bistro at (250) 766-5522.
- CAN WE CHOOSE THE WINES WE TASTE?
As the flights are predetermined, you cannot change the wines within your selected flight.
- WHAT FORMS OF PAYMENT DO YOU TAKE?
We accept all major forms of credit card and debit cards. Cash can be taken but we'd prefer not to handle cash transactions for everyone's safety.
- WHAT ARE THE METHODS OF SANITIZATION YOU ARE TAKING?
Great question! Upon entering the building and around the winery you will find sanitizer stations. Please help yourself at any time. Our Sanitization Technicians will ensure your table and chairs are cleaned before and after each guest experience.
- WILL YOU BE OFFERING TASTINGS AT YOUR BAR?
No. Our bar area is only for purchases following your tasting or, for wine order pick ups.
- DO I NEED TO MAKE A RESERVATION TO PICK UP WINE PURCHASED ONLINE OR IN-STORE?
No, you do not need an appointment for online purchases or if you are just wanting to grab some wine from our retail store. You can tell our Concierge that you are here to make a pick-up/purchase and they will direct you to the right spot.
- HOW MANY PEOPLE WILL BE ALLOWED/BOOKING?
Due to social distancing and in accordance with Work Safe BC, the maximum group size booking is six guests. There is at least 2 metres between each table to allow for a safe social distancing tasting.
- CAN WE BRING GUESTS UNDER THE LEGAL DRINKING AGE IN FOR THE TASTING EXPERIENCE?
As we have limited occupancy for our tasting experiences, we ask that children under the age of 12 not enter into the winery for this adult tasting experience. Children of all ages are welcome at CHAOS Bistro open Wednesday to Sunday from 5:00 pm - 9:00 pm.
- ARE DOGS ALLOWED AT YOUR WINERY?
Dogs are not permitted inside the winery unless it is a licensed guide dog. CHAOS Bistro does have some outdoor areas where dogs could be permitted based on availability and weather. However, we do not encourage guests to bring dogs as all animals can be unpredictable, and our setting can be very busy and overwhelming for animals.
- DO WE NEED A RESERVATION IN ORDER TO TASTE YOUR AMAZING WINES?
We strongly encourage using our online booking system to guarantee your tasting experience. Walk-Ins will be considered depending on our capacity at that time. As we respect all social distancing policies, please note that you may have to wait a few minutes upon arrival to ensure your table is super clean and sanitized to perfection.
- WHAT IS YOUR POLICY ON WEARING A MASK AT THE WINERY?
Our Tasting Room Associates will each have a mask that they will wear when social distancing cannot be guaranteed between the guest and our staff. (IE: cleaning surfaces, clearing glassware, etc.) Our Servers at CHAOS Bistro will all have masks. It is up to you should you wish to wear a mask at our winery. Please Note: We will not be providing masks for you. Any personal masks must be provided by the customer.
- HOW MANY GUESTS/RESERVATION CAN BOOK AT CHAOS BISTRO?
Following Work Safe BC policies, we can allow up to 6 guests to book/reservation. Should you have a group wishing to dine that is larger than 6 people, additional reservations will have to be made. Table sizes will remain at 6 guests and the tables will be socially distanced. If you would like to contact our Bistro, simply call (250) 766-5522 for more information on booking larger groups.
Please Note: If you notice something and would like to bring it to our attention, please speak with a Manager so we can make it right. If it's after you have left the property, please feel free to reach out. Your feedback is important to us and we want you to feel safe and comfortable and come see us next time you are in the area.
You know you want to
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